Working Together
PRACTICE POLICIES & GUIDELINES
Scheduling, Sessions & Cancellations
Sessions are scheduled by prior appointment and are reserved exclusively for you. Currently, sessions are conducted online. Available hours are Tuesday to Saturday, 11:30 AM–1:30 PM and 4:00 PM–6:00 PM IST, subject to availability. I will confirm available slots when you reach out. To confirm a booking, the session fee is payable at least 24 hours in advance. Unconfirmed slots may be offered to others. If you arrive late, the session will still end at the scheduled time.
Changes to Appointments
If you need to cancel or reschedule, please provide a minimum of 48 hours’ notice. This allows the time to be offered to someone else. Sessions cancelled with less than this notice, or missed without prior communication, are chargeable in full. The same applies to no-shows. Where possible, an alternative time within the same week may be offered for rescheduled sessions. This is subject to availability.
Refunds
Sessions cancelled within the 48-hour notice period are eligible for a refund. Refunds, where applicable, are processed within 5–7 business days. Sessions cancelled with less than 48 hours’ notice, or missed without prior communication, are not eligible for a refund.
Waitlist
If your preferred time is not available, you may request to be placed on a waitlist. If a slot opens up, it will be offered based on availability and scheduling order.
Fees
Fees are reviewed annually, with a standard increase of 10% from the date of the first therapy session. Any revisions will be communicated in advance.